Content strategy for complex products

I help cross-functional teams design friction-free digital experiences for people who rely on them.

Improving usability of existing functionality

Billing refactor

Screenshot of a bank account online bill payment portal showing unpaid past due amount of $2,450.00 and total due of $3,450.00. The account has a pending payment of $1,400.00 and an auto pay of $1,400.00 for March 9. There are options to view the current statement, manage paperless billing, auto pay, and saved payment methods.
Case study
About me

Taking the complicated and making it simple is my jam.

View all projects