Content strategy for complex products

I help cross-functional teams simplify digital experiences for people who rely on them.

Rebuilding enterprise billing based on research and customers’ mental models

Screenshot of a bank account online bill payment portal showing unpaid past due amount of $2,450.00 and total due of $3,450.00. The account has a pending payment of $1,400.00 and an auto pay of $1,400.00 for March 9. There are options to view the current statement, manage paperless billing, auto pay, and saved payment methods.

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Taking the complicated and making it simple is my jam.

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