Content design and governance projects
Rebuilding enterprise billing based on research and customers’ mental models
Content strategy · Information architecture · Research · Heuristic evaluation · Error messaging · Content standards · Cross-functional leadership · Usability testing · Voice and tone
Content foundation that prepared implementation emails for automation
Content audit · Taxonomy · Modular content · Governance · AI content management · Kiro · SME collaboration · Executive strategy alignment · Automation readiness · Voice and tone
Creating a style guide for technical enterprise users
Content governance · Voice and tone · Stakeholder alignment · Cross-functional collaboration · Research · Information architecture · content standards
Building a mindfulness tool to help teachers manage stress
Content strategy · Voice and tone guidelines · Onboarding content · Qualitative research · Curriculum · Email content · Usability testing · Content standards