Selected UX projects

Billing refactor

Online billing statements showing account number, billing address, past due amount in red, total due amount, pending payments, and options for making payments and viewing payment methods. The top bill shows a past due balance of $2,450, with a total due of $3,450, and the bottom bill shows a total due of $1,400 with no pending payments. Payment method icons include Enroll and View options.

Style guide creation

A digital board organized into three columns of sticky notes labeled Yellow, Pink, and Blue containing six notes each, with a color palette, sharing, comment, and other icons at the top, and navigation controls at the bottom.

Remote internet restart

A complex flowchart with multiple steps and decision points, including sections for restarting equipment, troubleshooting, and managing equipment information, displayed on a dark background with white, blue, and red text and connectors.

Teacher wellness

Laptop and smartphone displaying a digital certificate of completion for a mindfulness time management course, showing a happy jumping woman with arms raised and a thumbs-up icon.

Script writing:
Accessible in-patient welcome

A nurse is comforting an elderly woman lying in a hospital bed, with medical equipment and a monitor in the background.

Jen is an incredible partner throughout the design journey. Her proactive engagement with stakeholders is so appreciated and impressive given how many projects she supports across the organization.