Current role

As a principal content designer at Charter Communications, I’m leading the efforts to create aligned, clear, conversational content in a sea of technical jargon within Spectrum Enterprise. I design content—sometimes incredibly technical content—for IT professionals to help them self-manage their telecom services. Taking the complicated and making it simple is my jam.

My team consists of an amazing group of product designers, UX researchers, service designers, accessibility architects and data scientists. I regularly engage with product peers to lead initiatives, subject matter experts to decipher technical details and dev teams to implement and refine designs within sprints.

Experience

I have over fifteen years of experience as a content designer and strategist, writer, editor and creative leader in B2C, B2B and enterprise. I’m the one in the room who never hesitates to ask questions. Learn more on LinkedIn.

A lover of thesaurus, a ruthless editor and an intrinsically motivated self-starter, collaborating with other creatives and stakeholders to create impactful, user-friendly experiences is what I do best.

Interests

  • If you work in medicine or health tech and want to chat about UX in healthcare, patient journeys or how a design-thinking approach can impact patient care, let's connect. My experiences tell me we can do better with digital tools that provide an educational, empowering, human-centered approach to a medical diagnosis and treatment plan.

  • Accessibility is always on my mind, and while it includes ensuring UI is accessible to screen readers, it’s about so much more than that. I’d love to share how my experiences as an individual, mother, daughter and friend have helped me see the world in a most unique way.

Community impact

What others have said

  • “Jen's creativity, writing expertise and critical thinking skills have allowed her to produce quality and meaningful work that helps the team meet and exceed goals.” - Heather

  • “Jen’s attention is on the audience and when she makes creative decisions, she makes them quickly and with precision.” - Abbi

  • “Jen not only listened to our vision, but gave great suggestions and ideas that we hadn't even thought of.” - Stephanie

  • “Jen has the ability to either create interesting and engaging copy or edit others’ work, keeping the tone and feel of the original text.” - Paul