A way with words
I’m a principal content designer, where I lead content strategy across customer products and internal tools at Spectrum Business. I’m building the content design practice as our team and impact continue to grow. I focus on UX content design today, and my professional background spans communications, story production, information architecture, digital content and content development.
I've built content style guides and governance models adopted by product design, CX, service design and communications teams, increasing customer confidence and content consistency across customer touchpoints, from post-contract through billing activation and service management. This work has helped establish content strategy as a integral part of how teams plan, design and deliver digital experiences across the organization.
Beyond design
Alongside my professional work, I collaborate with organizations that work to advance medical research as a patient advocate. I serve on advisory committees and have participated in medical research grant proposals helping ensure patient voice and content accessibility remain central to the work. My work in content strategy and accessibility naturally aligns to this, as clear communication and patient-centered design play a critical role in how research reaches and serves the people it’s meant to help.
Here are a few groups I’m proud to work with.
ClinGen - GenomeConnect Advisory Committee Member
ClinGen is a National Institutes of Health (NIH)-funded resource dedicated to building a central resource that defines the clinical relevance of genes and variants for use in precision medicine and research.US Department of Defense: Breast Cancer Research Program - Consumer Reviewer
The BCRP challenges the scientific community to design research that will address the urgency of ending breast cancer. Specifically, the BCRP seeks to accelerate high-impact research with clinical relevance, encourage innovation and stimulate creativity, and facilitate productive collaborations.UW Carbone Cancer Center - Breast Cancer Research Advisory Network (BCRAN)
BCRAN builds partnerships between advocates and scientists to enhance the relevance of research to patients with breast cancer.
I’m always open to collaborating with organizations or researchers working to bring patient voice and accessible communication into medical research or patient experience. Email me to connect.
Where you’ll find me
I love calling Wisconsin home. With our four seasons, there’s always something fun to do outside. Spending long days at the lake and enjoying our beer and cheese culture is magic. Of course I cheer for Bucky and the Packers, and I’m so thankful to be a part of the Midwest nice.
What others have said
Jen is an incredible partner throughout the design journey. Her proactive engagement with stakeholders is so appreciated and impressive given how many projects she contributes to across the organization.
It’s amazing how Jen successfully manages projects and stakeholders. She goes above and beyond to collaborate with subject matter experts to collaborate and get feedback for whatever is needed.
Jen makes impact on so many projects. Not only does she offer her insights gleaned from various work streams, she is quick and kind in her ways.