A way with words

Hey there! I’m Jen. I’m a principal content designer, currently on the Spectrum Business Experience Team at Charter Communications. I lead content strategy across customer-facing products and internal tools.

If you’re looking for a “full stack” writer, you found her. Like many content designers, my relationship with words is deep and wide. While I’m firmly planted in UX content design today, my professional writing journey spans communications, story production, information architecture, digital content and content development.

I've built content style guides and governance models adopted by product design, CX, service design and communication teams, increasing consistencies at various touch points and improving customer confidence. My ability to listen, collaborate and advocate for friction-free experiences has transformed the role of content strategy within my organization.

I believe in the power of story

I believe every business problem can be solved by starting with unraveling the story. Stories align teams on goals, blockers and opportunities. I study the nuances of storytelling frameworks, attend story conferences, mentor team members on the art of storytelling in business and held positions entirely focused on storytelling. If businesses slow down, look at data to see what story is being told and decide what needs to change, they can make a significant shift in experience.

Outside of work

My passion project is volunteering with organizations that work to advance medical research. Using my voice as a patient and caretaker along with my professional content strategy skills, I serve on advisory committees and on medical research grant proposals keeping content accessibility in focus. Here are a few groups I’m proud to work with.

I call Wisconsin home. Getting outside, spending long days at the lake with my family and enjoying our beer and cheese culture is magic. I cheer for Bucky and the Packers like any good Wisconsinite and am so thankful I get to be a part of the “Midwest nice”.

What others have said 🫶

  • I can’t tell you how many times Jen has dropped what she’s doing to update copy for a wireframe (or more likely, a series of wireframes). I hate having to ask, but she never makes it seem like a burden. She’s an unsung hero, but is critical to our success.

  • I am so thankful for Jen’s collaboration and skills that she brings to make the complexities of our product smoother. I know I can always count on her to work efficiently and effectively - she improves our product and makes is user-friendly.

  • Jen touches and makes impact on so many projects. Not only does she offer her insights gleaned from various work streams, she is quick and kind in her way with words (and wordsmithing).

  • Jen is an incredible partner throughout the design journey. Her proactive engagement with stakeholders and quick turnaround on content is so appreciated and impressive given how many projects she is supporting across the organization.

  • It’s amazing how Jen successfully switches so quickly between projects and capabilities. She goes above and beyond to sync with the SMEs to get answers to whatever is needed. Our team is fortunate to have her as a content designer.

  • Jen’s ability to juggle multiple products without compromising quality is commendable. Her expertise, dedication, and collaborative nature significantly elevate every project she contributes to.

  • Jen's creativity, writing expertise and critical thinking skills have allowed her to produce quality and meaningful work that helps the team meet and exceed goals.

  • Jen’s attention is on the audience and when she makes creative decisions, she makes them quickly and with precision.

  • Jen not only listened to our vision, but gave great suggestions and ideas that we hadn't even thought of.