Content design and content governance projects
Projects I selected that showcase UX writing, content strategy and content governance work.
UX/UI content design
Billing refactor
Existing functionality - improved usability
Educator wellness
Mindfulness support for educators
Remote internet restart
Telecom self-serve technology
Content governance
Creating a style guide
Considering the needs of technical customers
Overhauling customer communications
Taxonomy, modular content, plain language
“Jen makes impact on so many projects. Not only does she offer her insights gleaned from various work streams, she is quick and kind in her ways.”